Helpdesk software has become a crucial component for providing customer service in the modern era. As the name implies, it’s a virtual helpdesk.
Years ago, if a customer had a problem with a product or needed assistance, they’d have to visit a physical help desk. That’s no longer the case. Now customers can communicate with your customer service team through live chat, social media, email, and over the phone using a ticketing support system.
Helpdesk software allows your team to manage everything in one place. It’s a versatile solution for businesses of all shapes and sizes, whether you’re selling products or services.
Larger companies can even benefit from using helpdesk software in-house. If an employee is having problems with hardware or software, your internal IT team can troubleshoot those problems from a virtual helpdesk.
The right helpdesk software can help you streamline your customer service communications and support tickets at scale.
The Top 8 Best Helpdesk Software
There are eight helpdesk solutions on the market today that I can confidently recommend. After extensive research, I’ve written an in-depth review of each one below. This guide will cover the features, benefits, pricing, and potential drawbacks of the best helpdesk software.
#1 – Zendesk Support — Best Overall Helpdesk Software
Zendesk Support is our top overall recommendation for helpdesk software. Zendesk offers a wide range of support solutions for various business sizes and needs, as…