NEW FEATURE: Never Miss a Single Customer Review with Review Inbox

Today, we’re proud to announce a major update to Reputation Manager with the release of Review Inbox.

What is Review Inbox?

Review Inbox makes multi-location reputation management simpler. Now you can see every customer review, for every location you manage in BrightLocal, from the comfort of a single feed. 

With Review Inbox you can:

  • See all customer reviews across every location in one place 
  • Filter reviews by rating to react quickly to negative feedback
  • Respond to Facebook and Google reviews with a single click
  • Coordinate and manage review responses more effectively
  • Export your data via CSV to conduct deeper performance analysis

Fight fires, faster

Dealing with negative reviews can feel like fighting fires, and larger multi-location businesses are often more likely to get burnt.

Why? Because they’re dealing with scale. 

A business with hundreds of locations might be dealing with thousands of new customer reviews every week, and they can’t afford to get complacent – a single negative review can drive away 22% of people who see it. 

Let’s face it… negative reviews happen. It’s how you respond that can make the difference. 45% of people say they’re more likely to use a business that responds to their negative reviews.

Review Inbox is here to help you detect and put out potential fires faster.

Who is Review Inbox for?

Review Inbox is for multi-location businesses

For businesses, Review Inbox solves the problems inherent with managing…

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